Oracle Program Manager 5-ProdDev in Greece
Program Manager 5-ProdDev
Role: Critical Account Technical Program Manager
This individual will be responsible for leading named Cloud @ Customer Critical Accounts to resolution, with multiple accounts in play concurrently. This includes reviewing incoming requests, reviewing the blocking issues for relevancy, reviewing block issues (open SRs/Bugs/Jira tickets) to identify next steps, resources needed to resolve, working jointly with development and end customer to define action plan, schedule and success criteria, establishing daily war room calls to discuss open issues, strategies for resolution & daily priorities, diagnose newly presented issues to identify appropriate development resources needed to assist, maintain accurate records of activities and shared materials. On a more strategic level, the CAM will host retrospectives to determine root cause issues leading to Cloud @ Customer escalations, suggest corrective action and process improvements to improve success rate. Consistent attention should be given to identifying underlying process and product failures that need to be addressed on a more comprehensive basis. Critical skills include the ability to successfully review new issues and concerns to determine whether they should be included in the Action and to successfully disengage with the customer and hand off to standard support channels upon completion. CAM will be expected to handle multiple accounts simultaneously and work in concert with A-Team representatives to provide additional time zone coverage for technical issues.
Requires excellent program, project and time management skills.
Knowledge of Oracle cloud solutions, working knowledge of OCI Classic or
Cloud @ Customer highly valued
Knowledge of Oracle cloud solutions, working knowledge of OCI Classic or Cloud @ Customer highly valued
Lead a cross divisional team in driving the product delivery and maintenance of Cloud @ Customer infrastructure solutions. Manage critical accounts, escalation activities, establish priorities, work with delivery teams on execution to plan. Track and report against goals in a consistent manner. Identify and implement process improvements to drive success rate. Identify problem accounts early and institute corrective action to move them successfully through the standard process flow. Manage exceptions and requests for development resources.
Identify, track and prioritize complex issues and work with teams across Oracle to ensure that issues are resolved in a timely manner.
Communicate required deliverables, schedule dates and process to the delivery teams.
Provide status updates to senior management as required, through the use of dashboards, reports, emails or in person meetings
Create and maintain a positive and efficient working relationship and processes across Oracle entities
Perform retrospectives at end of each successful ‘go live’, identify corrective actions and drive process improvements
Measure and track against defined goals and schedules, help to fine-tune scheduling activities to achieve a predictable delivery schedule and staffing model.
Masters Degree in Information Technology, Computer Software or related field or Bachelor’s Degree and comparable experience in software development, information technology and/or data architecture
Strong understanding of cloud architecture and hybrid on-premises/cloud designs. Strong technical skills including all aspects of the cloud ecosystem.
Development/Engineering background, including a minimum of 7 years of development experience as a software development, quality assurance engineer or release manager
3 years complex development project, program or release management or experience
Excellent written and verbal communication skills
Proven experience working in cross-divisional teams
Proven leadership skills
Desired Qualifications, Skills, and Experience
Advanced knowledge of software development practices, including Agile Scrum
Knowledgeable in current Oracle SaaS, PaaS, and IaaS products with hands-on experience
Exceptional analytical and critical reasoning skills capable of flexible and lateral thinking
Detailed Description and Job Requirements
Manage the development and implementation process of a specific company product.
Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.
Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing products/services/processes. BS or MS degree or equivalent experience relevant to functional area. Ten or more years of project management, product design or related experience needed.
Job: Product Development
Location: United Kingdom
Other Locations: Switzerland, Netherlands, Israel, Greece, Finland, Belgium, Poland, Denmark, Norway, Slovenia, France, Bulgaria, Austria, Czech Republic, Italy, Croatia, Slovakia, Ireland, Sweden, Luxembourg, Serbia, Bosnia and Herzegovina, Spain, Portugal
Job Type: Regular Employee Hire